Refund policy
RETURNS
Buying jewellery online can sometimes be a little bit daunting. Especially when you're spending a lot of money. You've seen something you've fallen for, or think is a perfect gift for someone special, but without being able to see it, touch it, try it for size or see if the colour looks good on, you want be sure you have the option to send it back if it's not quite what you were expecting.
Please contact Lisa Crockard Jewellery with your order number & reason for return within 14 days of receiving your order. You then have a 14 days to return your item un-worn & with original packaging. There are a few exceptions, however...
Non Returnable items
- Bespoke & personalised orders
- Earrings - for hygiene reasons
- Items bought via other stockists - these should be returned to the original store they were bought from
- Gift Cards
How To Return
Lisa Crockard Jewellery recommends returning packages via either Royal Mail Special Delivery, or a courier that can insure for any loss or damage of jewellery. Ensure you request a free proof of postage, if you are returning via the Post Office, as we cannot be held responsible for packages that do not arrive with us.
Refunds will be returned via the original form of payment & the original standard postage will also be refunded.
A confirmation email will be sent once your return has been received & processed advising you of payment.
Faulty Items
Lisa Crockard Jewellery takes great care to ensure all items are of a high standard before leaving the workshop, however, should you find something wrong with a piece upon delivery, please email straight away with the details.
When returning a faulty item, please return via either Royal Mail Special Delivery, or a courier that can insure for any loss or damage of jewellery.. If the item is deemed faulty when it is sent back, the returns value will be reimbursed (please obtain a proof of postage receipt).
The returns policy above is in addition to your statutory rights.
If you need more information, please contact Lisa Crockard Jewellery via the online contact form here.